Jakarta – Dirlantas Polda Metro Jaya, Kombes Pol Latif Usman carried out an unannounced inspection (sidak) to the mobile SIM location in Kalibata Trilogy, South Jakarta. Kombes Pol Latif directly checked all the mobile SIM service processes at the location.
“I purposely came to check on mobile SIM services at Kalibata Trilogy,” he told the media crew, Thursday, (21/6).
It is said, he deliberately carried out inspections after receiving many complaints from residents. Residents complain because the service staff is not friendly.
“There are complaints from the public, there are officers who are not friendly in serving the community who will extend their driver’s license,” he said.
Kombes Pol Latif also asked several people who were in line to extend their driver’s license. He asked about services in terms of administration and so on.
“If there are complaints, please convey them so we can fix them, that’s okay, for our future improvements,” Kombes Pol Latif said.
“We have received complaints from the public. In the future, we hope that officers will serve well, friendly, of course,” he continued.
Before leaving the location, Kombes Pol Latif also instructed officers to serve the public in a friendly and straightforward process. Bembo
